Privacy Policy

Effective Date: February 19, 2025

Introduction

This Privacy Policy describes how Infrafida ("we," "us," or "our") collects, uses, protects, and shares your personal information when you use our website (the "Site"). We are committed to protecting your privacy and handling your data in accordance with applicable data protection laws, including, where applicable, the EU General Data Protection Regulation (GDPR). This policy is designed to be clear and understandable, so you know what happens with your information.

Data Controller

For the purposes of data protection laws, the data controller of your personal information is Ofida, UAB, code 307094037, registered in Lithuania. You can contact us regarding your data at: privacy@infrafida.com

Information We Collect and Why

We collect information in a few different ways:

Information You Provide Directly: When you interact with our Site, such as by contacting us, filling out a form, or using certain features, you may choose to provide us with personal information. This could include your name, email address, phone number, and any other information you voluntarily submit. We collect this information to respond to your requests, provide you with services, and communicate with you.
- Lawful Basis (if GDPR applies): We rely on your consent when you actively provide us with this information for a specific purpose. We may also rely on our legitimate interest to respond to your inquiries and provide customer support.
Information Collected Automatically (Usage Data): When you visit our Site, we automatically collect certain information about your device and how you use the Site. This may include:
- Your IP address
- Browser type and operating system
- Pages you visit on our Site
- Links you click on
- Date and time of your visit
- Device identifiers
- Referring website (if you came to our Site from another website)
We use this information to understand how our Site is used, improve its performance and functionality, troubleshoot technical issues, analyze trends, and enhance security.
- Lawful Basis (if GDPR applies): We rely on our legitimate interest to improve our Site, ensure its security, and understand user behavior.
Cookies and Similar Technologies: We use cookies and similar technologies (like web beacons or pixels) to collect information. Cookies are small text files that are stored on your device. We use them for several purposes:
- Strictly Necessary Cookies: These are essential for the Site to function properly. They enable basic features like page navigation and access to secure areas. You cannot opt-out of these cookies.
- Performance/Analytics Cookies: These cookies help us understand how visitors use our Site, such as which pages are most popular. This helps us improve the Site's performance.
- Functionality Cookies: These cookies allow the Site to remember your preferences (like language or region) to provide a more personalized experience.
You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, blocking strictly necessary cookies may affect the functionality of the Site.
- Lawful Basis (if GDPR applies): We rely on our legitimate interest for strictly necessary cookies. We obtain your consent before placing any non-essential cookies (performance, functionality, and targeting/advertising cookies).

How We Use Your Information

We may use the information we collect for the following purposes:

To provide and operate the Site.
To respond to your inquiries and provide customer support.
To personalize your experience on the Site.
To improve the Site's content, functionality, and usability.
To monitor the Site's performance and security.
To analyze trends and usage patterns.
To communicate with you about updates, changes, or important information related to the Site.
To comply with legal obligations.
To prevent fraud and protect our rights and the rights of others.
To send you marketing communications (where permitted by law, and with your consent where required). You can opt-out of marketing communications at any time.

How We Share Your Information

We may share your information in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers who assist us in operating the Site and providing our services. These providers may include hosting providers, analytics providers, email service providers, and customer support platforms. We have contracts with these providers that require them to protect your information and only use it for the purposes we specify.
Legal Requirements: We may disclose your information if required to do so by law, such as in response to a subpoena, court order, or other legal process. We may also disclose your information if we believe it is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud.
Business Transfers: If we are involved in a merger, acquisition, sale of assets, or other business transaction, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
With Your Consent: We may share your information with other third parties with your explicit consent.
Aggregated or De-identified Data: We may share aggregated or de-identified data that does not directly identify you with third parties for various purposes, such as research, analytics, or marketing.

International Data Transfers

Your personal information may be stored and processed in Lithuania, where Ofida, UAB is registered, and may be transferred to, and processed in, countries outside of your country of residence. These countries may have data protection laws that are different from the laws of your country. Where we transfer your data to a country outside the European Economic Area (EEA) that does not provide an adequate level of data protection, we will implement appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission (or other relevant authority), to ensure your data is protected.

Your Data Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

Right to Access: You have the right to request a copy of the personal information we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Right to Erasure ("Right to be Forgotten"): You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
Right to Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
Right to Object: You have the right to object to the processing of your personal information in certain circumstances, such as when we are processing it based on our legitimate interests.
Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority (data protection authority) if you believe that our processing of your personal information violates applicable data protection laws.

To exercise these rights, please contact us at privacy@infrafida.com. We will respond to your request within a reasonable timeframe, and in accordance with applicable law (typically within one month for GDPR requests). We may need to verify your identity before fulfilling your request.

Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These measures may include encryption, access controls, data minimization, and regular security assessments. However, no method of transmission over the internet or method of electronic storage is completely secure.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and applicable legal requirements. We will regularly review the data we hold and securely delete or anonymize data that is no longer needed.

Links to Other Websites

Our Site may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on the Site and, where appropriate, by other means such as email. The "Effective Date" at the top of this policy indicates when it was last revised. We encourage you to review this Privacy Policy periodically to stay informed about our data practices.

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